My Honest Joybird Review May Have You Rethinking Your Next Online Furniture Purchase…

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Let’s talk Joybird, aka the company to NEVER buy furniture from… 😩

woman stressed on computer

Grab a cup of coffee and join me as I share my furniture shopping experience with a company called Joybird. 

As many of you may know, my family and I recently moved to Dallas, Texas and by default, we’re in need of quite a bit of furniture to furnish our new home. I was so excited when I discovered a totally new-to-me furniture site, however, this isn’t quite the product review you’re used to reading from me… (it’s not at all like my Article experience!)

Ever heard of Joybird?

hand typing on laptop with joybird reviews website on screen

If you’re like any of my Hip sidekicks, you may have seen their beautiful website pop up on a Facebook or Instagram ad recently. They have an aesthetic similar to West Elm and they really stand out with some pretty unique-looking pieces too!

To me, this company seemed like a totally legit site!

What made me even more excited when I found them was that they had tons of “quick-ship” options I could shop. According to their website, these quick ship items would be ready to ship in 2 weeks – perfect since I was only entertaining furniture retailers that could ship out ASAP. 🙌🏻

Joybird bed with quick ship listed

However, they’re not the most affordable site around.

That said, I did end up finding some really awesome pieces that I couldn’t pass up, so I let the pretty website & furniture pieces sidetrack me from reality.

Simply put, when stuff is more expensive and a website looks so attractive, I tend to assume it’s totally legit. Therefore, I had zero hesitations when placing my order. That’s when things started to go south with Joybird. 😫

joybird bed with floral and bird design in bedroom

I found two really cute bed frames with quick-ship options, so I took the plunge and ordered. Never once did I check Joybird reviews or do some research before spending quite a bit of money on new furniture. BIG OOPS!

Expensive lesson learned. 😖

I found it very frustrating that Joybird charges you for all your furniture immediately upon ordering! This is unlike many online furniture stores I’ve shopped, which will fully charge you once your order actually ships from their warehouse or vendor.

dog on area rug in bedroom

After weeks of patiently waiting, I checked their site only to see the delivery date for our highly anticipated beds kept getting pushed back. 😫 I started to get really worried about Joybird and feeling like none of my stuff was ever going to be delivered, so I decided to look at some of the Joybird reviews online… which I undoubtedly should have done to begin with.

And boy, if I had seen the reviews from the get-go, I would have NEVER ordered anything! 😱

Out of over 800 verified Joybird reviews on this ratings site, 96.7% of them were one-star and none were 5 or even 4 stars at all! 😫

woman sitting outside looking at iPhone

Here are just a handful of awful Joybird reviews I saw:

“My $2,000 sofa order has not been fulfilled. No customer service to talk to. They have stolen our money and I will be filing a complaint with AG’s office.” – John

“Do not let the pretty pictures on Instagram fool you. This company takes your money and in return has the poorest customer service I’ve ever encountered. You’re lucky if you ever even receive your furniture. I purchased 6 dining chairs on March 28th, 2021, and haven’t received them all yet (it’s September 2021).

When I initially received the order months later, 3 of the 6 chairs were damaged and had to be returned/reordered. Waited months more and it was finally time to receive the 3 remaining chairs. We only received ONE of the 3, and guess what, it was damaged. The other two were lost at a delivery hub and still waiting to be found.

Don’t hold your breath getting anyone on the phone either. After 1.5 hrs of being on hold, I gave up. This still isn’t resolved, and I hope to get the rest of my chairs before the new year but I won’t get my hopes up.” – Laura

“This company is absolutely terrible. They literally just scam you out of your money and have the worst customer service possible. My couch not only came a month late, but only 3/4ths of it came, and one cushion had a huge oil stain on it! They refuse to replace the cushion and have not compensated me for anything despite them telling me I would get a partial refund for some of the couch being lost.

I have talked to multiple people in management. Nothing is resolved. I also went as far as emailing the CEO and got nothing in return. I don’t understand how they can get away with this or escape lawsuits or how they’re even still in business. Absolutely terrible!” – Abby

Need I say anymore? 😩…And speaking of bad reviews, check out all of the complaints left by customers on their Facebook posts

one part of sectional

“Do not buy if you don’t have patience. Just got 1/3 of a couch delivered. No response on the rest.” Sarah

After going down a rabbit hole of horrible reviews, multiple people saying they only received parts of their orders, and many other nightmares, I decided I wanted to cancel my order and look somewhere else. Besides, each of my “quick-ship” pieces were now apparently back-ordered, and at this point and I wasn’t willing to wait for who knows how long. 🤦🏼‍♀️

Never once did it cross my mind canceling an unreceived order would be such an issue. But oh my gosh…

Joybird literally doesn’t even answer their phone just like the reviews claim. 😟 It’s like they have NO customer service department. 🤪

kid wearing headphone typing and staring at laptop

Honestly, their customer service is nowhere to be found! I called multiple times for days – it’s a mystery if anyone even works for this company at all? 🤔

My cute Hip sidekicks 4-year-old (pictured above) could run this show better than them. 😆

Oddly enough, they have an option where you can opt to have them call you back, but don’t get your hopes up because they don’t ever call back. I opted to try that a few times (AFTER waiting on hold for over an hour each time) with no success and never a call back.

One day while working I was so determined to get ahold of someone so I put my phone on speaker and worked from my laptop while waiting.

Two HOURS later the phone ended up disconnecting. 😤

Joybird phone call

Never got ahold of anyone and had zero success with emailing them.

After all of these numerous attempts to communicate with them, I decided to just dispute the entire thing with my credit card company.

person at computer with credit card

I had never even done a dispute before but learned that it can take anywhere from 60-90 days to be resolved, although often the credit card company can get it done sooner.

AFTER disputing the charge with my credit card company – and my husband reporting them to the Better Business Bureau, it was only THEN that we got an email from Joybird about canceling my order.

How convenient, right? 🤦🏼‍♀️

Well, it only gets more ridiculous. 

The Joybird rep proceeded to tell me they could cancel my order, but that they would still charge me a 5% cancellation fee for my whole order! 😱 Um, what?!

Like, the entire reason I’m canceling is that my items were supposed to be quick-ship and yet, each one keeps getting pushed back. All I wanted to do was cancel my unshipped items due to the inaccuracy of what I was ordering and the delivery timeline.

So long story short, as I know this whole furniture rant is getting quite long 🤪, after much back & forth we did receive a 100% refund on our furniture! 🙌

woman on bed with two dogs

I know quite a few of my Hip sidekicks have heard about Joybird and always wondered if the quality was good so I knew I needed to share my horrible experience with everyone so you’re well informed about this company when making online furniture purchases.

And note to self, checking online reviews before forking over any amount of money is so, SO important!

And if you want to read about products we actually love, here ya go!

Join The Discussion

Comments 105

  1. KM in NYC

    Wish we found this post before we ordered in late summer 2021. We ordered 2 nightstands, a Soto couch, and Soto chair. Over the course of dealing with them, we received 8 broken night stands – not a single one arrived intact. We offered to try and piece a functional one together by removing the only set of non-broken legs from 1 and attaching it to an undamaged top. The other “least damaged” legs were carefully glued and clamped. We were mildly OK with the result and figured we’d just suck it up with some sort of reasonable offer, but they basically gave us 20% off our order, which we felt was laughable for the prices they charge.

    Getting intimately familiar with the nightstands, they are garbage. Greasy fingerprints all over the bottom, missed screw holes, missing glue on one of them – I’d totally expect this if they were a quarter of the price. So back they go for a full refund.

    Our Soto couch had a cracked leg upon delivery, which we didn’t notice until about a week after sitting on it when it started to split more and more. They sent a replacement frame, which was also damaged, so we rejected it, and are now waiting on a third frame. We placed the order in September 2021 and tomorrow is April 1, 2022.

    Ever since La-Z-Boy bought them several years ago, they are utter crap. We have a couch, two chairs, and an ottoman from the earlier Joybird era (2016) and it was a great experience and all have held up very well.

    Never again.

  2. Lynn

    Thank you! You have saved me from making an expensive mistake.

    • Collin (Mrs. Hip)

      You’re SO welcome, Lynn! 🥰

      • Kristi

        Hi Collin….That’s terrible!! It never ceases to amaze me that there are companies like Joybird that still manage to treat their customers this way and stay in business. I had actually looked at their website last year and saw all the horrible reviews. Thank goodness that was it for me. I’m sure you will have a lot of people thanking you for taking the time to share your experience. I can only imagine how many folks you will save from going through the same heartache and frustration. Thank you for all you and Hip2Save do for everyone. You guys are the BEST!!!👏👏👏💖💖💖🌟🌟🌟

  3. Jackie Coogan

    I should have listened to the negative reviews. I ordered a couch and was given a delivery date. After almost a month I got an email stating that the couch and leather combo I ordered was being discontinued. They still have it listed on their web site. I wasted three weeks and now refuse to buy ANYTHING from JoyBird.

    • Stacy F (Hip2Save Sidekick)

      Oh no, I am so sorry to hear this, Jackie. I hope you find a couch you love elsewhere!

    • Kimberly

      June 2022. Over the past two weeks I’ve been working with online design team, via video. The representative was extremely accommodating in comparing different fabrics, one being Cordova Eclipse (which I chose to order) I was sent an “updated” swatch kit only to have it arrive 2 weeks later. Needless to say, I’ve been informed, Cordova Eclipse has been discontinued.

  4. Theodore Gollnick

    Every bad thing mentioned is believable. I waited 9 months, received two incomplete and/or damaged beds. Now I’m battling Card Member Services, the company servicing my credit card, to dispute the $2,000.00 plus charge on a credit for a card I’d had over 20 years and cancelled, due to the worst company I’ve ever dealt with

  5. Unjoyful

    Also wish I’d found this prior to my own Joybird nightmare. I could’ve conceived a child, and given birth faster than it took Joybird to fulfill my purchase. They lost my order (sectional sofa), then promised to expedite it. Already 2 or 3 months late at this point, which is 4-5 months after my order was placed, then 2 months later, half of a sofa is delivered. AFTER FILING A BBB COMPLAINT, my order was fulfilled. The back of the sofa isn’t aligned, presumably because the pieces were made separately. I’ve had this sofa for over a year, and it is a piece of crap. The fabric is pilling and the cushion material is very cheap quality. $2600+ I spent, at a 20% or 30% off sale for this god-awful experience, and quality I’d expect to find if someone gave me a used couch.

    Since it’s clear from other experiences, I won’t go into detail on trying to get a Joybird rep to talk to me – just know Miracle, some associate at Joybird (and there’s more than 1 person there named Miracle, according to 1 Miracle), and Christina, in the shipping department, will be 100% unavailable to you, regardless of your polite pleas for status updates, which will inevitably escalate into polite threats to go to the BBB. It’s shocking this company is still in business.

    Final note: I knew La-Z-Boy bought Joybird. As a last-ditch effort prior to my BBB complaint, I contacted my local La-Z-Boy store; the person I spoke to had never heard of Joybird but was very intrigued by my story. Knowing the amount of bureaucracy with that avenue, BBB seemed more prudent. It was.

    • Amber (Hip Sidekick)

      Oh wow! Thanks SO very much for taking the time to share your Joybird experience. ❤️ That sure does sound frustrating. 😢 SO sorry to hear how long it took to receive your order and that the furniture wasn’t manufactured well. We sure appreciate hearing your story!

  6. pboman

    Every person posting here with complaints against Joybird needs to send a letter to their state’s Attorney General’s Office outlining your specific complaint(s) and including: 1) who you have contacted at Joybird and when; 2) an outline of your efforts to resolve your dispute with Joybird; 3) the amount of money you are owed by Joybird; Any additional relevant information.
    Include your contact information on letter.

  7. Bonnie Brackus

    Oh boy you just saved me a lot of money, thank you. This jaybird company belongs in jail. Sorry for all of your pain with them but sharing the stories with others is right thing to do.

    • Jessica (Hip Sidekick)

      You’re welcome, Bonnie! 💕 So glad this post review of the company was helpful and money-saving for you!

  8. Heidi Thompson

    Where did you get the bed in your pic?

    • Jessica (Hip Sidekick)

      Hey Heidi! 💞 Collin’s Bed is from Edloe and Finch, linked here! 🤗

  9. Sam B

    Took a few extra months to get our order so we sat without a couch for the entire Spring. They said they were sorry and gave us a coupon for like a 5% discount which can’t stack with their “25-30%” discount that is applied year round anyway. I don’t know why they don’t just be upfront about their price, if they are always on sale that’s just the price of their couch its not like anyone would pay 3 grand for a Joybird, at least I’d hope not.

    • Trish (Hip Sidekick)

      SO sorry to hear it took so long to get your order and that you had to go without a couch for the entire Spring, Sam! That sounds super frustrating! We sure appreciate you taking the time to share your experience with us. 🤗 💕

  10. Aly

    Add me to the list of people who will never buy from Joybird again. I spent $3600 on a sectional that is pure crap. Junk. Walmart quality. I’ve owned it for 1 1/2 years and it’s ready for the dumpster. Don’t be fooled by the pretty pictures….walk away. Just walk away.

    • Jessica (Hip Sidekick)

      Aw, such a bummer to hear that you had a similar experience with your sectional, Aly. 😔 Thanks for commenting about the quality of it. Hoping you’ve found something that you love and will hold up long-term! ❤️

  11. Chelsea

    I ordered my Joybird, got sent the swatch kit, picked my fabric, confirmed on the website, they immediately began building my Lewis sectional, got it within 6 weeks. Best couch I’ve ever owned and I’m buying another for my sunroom. I’m really surprised to hear the terrible reviews. I had a complete opposite experience with them. I get compliments on my couch and the coziness all the time.

    • Jessica (Hip Sidekick)

      SO great to hear about your positive experience, Chelsea! 🙌 Thanks so much for letting us know how pleased you are with your sectional and that it was built and arrived in a timely manner. ❤️ Hoping you enjoy your next one for the sunroom just as much!

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