Home Depot Return Policy 101 | Appliances, Exclusions, & More!

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From plants to paint, here’s everything you need to know about Home Depot’s return policy!

the home depot holiday store front

On your way to Home Depot?

If you’re in the midst of some home improvement, you’ve likely stopped by The Home Depot a few times. Whether you bought the wrong shade of paint or are unhappy with your plants, Home Depot’s extensive return policy covers the logistics of everything you need to know.

All information is sourced from Home Depot’s website. This is a fairly complex policy, so, for more information, check out the Home Depot return page.

home depot kids workshop

Here are the basics of the Home Depot return policy…

In short, the majority of new and unopened items can be returned within 90 days of purchase. If you are a Home Depot Consumer Credit Card holder, you’ll have a year from the date of purchase. You’ll need proof of purchase and will likely be refunded via your original form of payment. The item must also be returned with all components.

You can either return in-store or online. You can also return at a Home Depot Design Center, but this is only if you also made the purchase at the design center; other items from stores or online will not be accepted there.

What about the Home Depot return policy with no receipt?

Since purchases made with a credit and debit card are in the system for 30 days, there’s a chance Home Depot will be able to locate your receipt in their system. This extends to 365 days if you made the purchase with a Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account. Be sure to bring your ID, as you’ll need it for any returns made with a store credit or without a receipt.

people picking out tiles together

The Home Depot online return policy is straightforward, too.

Customer service will begin a UPS return process for you where you’ll schedule a pick-up that is centered around your schedule. To get this started, call 1-800-455-3869.

Home Depot Paint

What about the Home Depot paint return policy?

When picking a paint color, you may not choose the right color right away. Whether you’re not happy with the interior or exterior liquid paint, you can return your paint along with a receipt within 30 days of purchase. Home Depot is happy to correct your paint or supply you with a new comparable paint.

The following situations are exluded from the policy:

  • Application issues & improperly prepared surfaces
  • Liquid stains
  • Color samples
  • “OOPs” merchandise
  • Special order
  • Non-stock products
  • 3rd parties & marketplaces
  • Labor & installation

samsung appliances home depot store 2

What you need to know about the Home Depot appliance return policy…

This refers to large appliances like refrigerators, washers, dryers, dishwashers, and select microwaves. Similar to other stores that sell large appliances, upon delivery, you’re encouraged to inspect your appliance for any damage or defects. You’re able to refuse delivery if you’re not satisfied.

When you accept a delivery, you’ll have 48 hours from the time of delivery if you identify any defects, which must be reported to Home Depot by calling (800) 455-3869. If you miss your delivery within 30 days of its arrival, your item will be canceled and returned.

Bonnie Plants Home Depot

Here’s what you need to know about The Home Depot plant return policy:

Trees, shrubs, and perennials have a one-year guarantee. If your plants, including houseplants, perennials, trees, holiday trees, wreaths, and more, were bought online and arrived dead or damaged, call customer service at 1-800-430-3376 within three days or delivery to get a free replacement. This doesn’t apply to cut flowers and flower arrangements.

Bonnie plants, pictured above, guarantee a harvest. If nothing grows between March – October, you’ll get a refund and a Miracle-Gro purchase. Just bring your Bonnie plant in with a receipt, which shows proof of purchase within 12 months.

appliances at Home Depot

Are there any additional exceptions?

The listed items have a 30-day return policy:

  • Area rugs
  • Furniture
  • Generators
  • Gas-powered equipment and tractors
  • Consumer electronics (including TVs and Computers)

Items bought from Home Depot Design Center have to be returned within 90 days of purchase.

Hazardous items such as lawnmowers cannot be returned via mail as they can be dangerous.

Contact Customer Support at 1-800-430-3376 for any items not mentioned in these exclusions.

home depot kids workshop

The following items are non-refundable:

  • Custom products
  • Labor, delivery, and/or installation services
  • Product samples
  • Gift cards and store credits
  • Cut flowers and floral arrangements
  • Utility trailers
  • Whole house and stationary generators

Cancellations and special order returns may be subjected to a 15% restocking fee. Store credit purchases that are being returned will also be refunded in store credit. Cash payments above $1,000 may be refunded in the form of a check.

The Home Depot storefront

Shopping at Home Depot has never been easier!

Now that you know the details, there are no longer any risks! As usual, if you’re unsure about a purchase or have additional questions, head over to your local Home Depot where they will be happy to assist.

Check out the latest Home Depot deals!

About the writer:

Kaitlyn has a Bachelor's Degree from St. John's University with 2 years of writing experience for LinkedIn, Celeb Magazine, and other various publications.

Join The Discussion

Comments 6

  1. Patricia Goff

    Just a warning… Home Depot gives out your phone number to a company that is trying to sell you water treatment units for your house when you buy appliances at their store. At least they did it to me. The company even told me that Home Depot gave them my number.

  2. Michele Bulmer

    The appliance return policy is horrible, they will fight you all the way.

    • Jessica (Hip Sidekick)

      Bummer! Thanks for sharing your honest feedback on this, Michele!

    • Dawn Hocutt

      any resolution on returning an appliance , purchased the wrong size oven didn’t realize until after delivery.

  3. E. Harrington

    I’m done with Home Depot. I over purchased items for two bathroom remodels ie. an extra faucet option, linear shower drain and a few socket plates. Apparently the 30 day mark is a hard deadline and I’m stuck with items that were never opened.

    • Jessica (Hip Sidekick)

      So sorry to hear you weren’t able to return the items. Thanks so much for taking a moment to share your thoughts with us. 💕

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