Walgreens Corporate Coupon Policy Now LIVE!
Oh my gosh, I never thought that I would actually be posting a Walgreens Corporate Coupon Policy!! Can YOU believe it?! Those of you who have been couponers for quite a while understand my excitement…especially, those of you who have run into issues at Walgreens. As always, I recommend that you head over here and print a copy of the policy for yourself.
Here are some of my favorite points…
* In the event that any item’s selling price is less than the value of the coupon, Walgreens will only accept the coupon in exchange for the selling price of the item. (This means that the cashier/manager should adjust the coupon value down to match the item’s value)
* When purchasing a single item, Walgreens accepts one manufacturer coupon and applicable Walgreens coupon(s) for the purchase of a single item, unless prohibited by either coupon offer.
* When items are featured in a Buy One, Get One Free promotion, up to two coupons can be used against the items being purchased, as long as the net price does not go below zero for the items being purchased. (Woo Hoo! Yippee! Are you jumping for joy with me as well?!)
* Walgreens accepts valid internet/print at home coupons.
Let us know what you think of this new policy in the comment section below. Personally, I am really impressed by the policy…thanks Walgreens for listening!!
Maybe all those recorded phone calls to Walgreens made a difference, right?! 😉
(Thanks, Amy!)
You’re taped Walgreens videos did the trick!!! That’s what I’m thinking. They were probably embarrassed over the lack of knowledge that their employees have and wanted to come out on top and look like the company knows what a “coupon policy” is!! GREAT WORK COLLIN 🙂
Even with the coupon policy, I’m still not clear if the coupons in the monthly Walgreens booklet can be combined with manufacturer’s coupons. Recently, a cashier in a very rude way pointed out that the coupons in the Walgreens coupon book say ‘manufacturer’s coupon’ and therefore I could not use them with another manufacturer’s coupons. She definitely made me feel like I was trying to get away with something. As I was leaving the store, she practically ran over the manager and started pointing at me and telling him what I’d done. The next time I was in the store, the manager followed me around. It was an awful experience and I haven’t tried to combine Walgreens monthly coupons with manf. since then.
I had a problem once, with a cashier telling me the same thing b/c the easysaver says Manf on it. So I said, well, for one, it doesn’t look anything like this manf coupon here (pointing to my coupon) and second, if its a manf coupon, then why can’t I use it anywhere else? CVS won’t accept it, Walmart certainly won’t accept it. Cashier said “uhmmm well uhh” Total loss for words, to which he called the manager over and said yes, it was OK.
I totally agree. I know it won’t fly at my Wags stores, it beeps everytime.
They need to scan the MFR Q’s first and then the WAGS Q’s…That has worked for me anyhow. The one bad store here refused to do it that way and it beeped, the other scanned them the way I handed them to her and all was great.
Mine beeps no matter what the order, good times.
The monthly coupons do state “not valid with any other offer”. The new policy states “Walgreens accepts one manufacturer coupon and applicable Walgreens coupon(s) for the purchase of a single item, unless prohibited by either coupon offer”. Since the monthly coupons do prohibit other coupons, so some stores are still not going to allow it.
FINALLY!!!! Thanks so much Collin! I’m glad they addressed that a coupon can be marked down to match the price of an item. That is a major problem at my local walgreens.
FINALLY! I ALWAYS ALWAYS had issues at Walgreens. The only thing I don’t like in the policy is “The number of manufacturer coupons, including Register RewardsTM manufacturer coupons, may not exceed the number of items in the transaction.” But I’m sure there are always little “filler” items to do the trick! I just wish they would have the RR to be used just like cash like RA and CVS does.
I agree with you completely…thats why I love CVS!!!
This is great to have this all in a written corporate policy! Now I just wish Walmart and Target would do the same thing.
walmart does have a printed policy…. I still dont go there since everytme i go there its a meeting of the minds when it comes to coupons – think Jeopardy song
Target & Walmart both have coupon policies – they just choose not to follow them.
Well said Anon. LOL! It wouldn’t matter if I printed their policy the same day of my shopping trip it’s still like listening to the jeopardy song in my head while two people try to explain why I can’t do something completely within policy guidelines.
Awesome! Now so long as the managers and cashiers actually know how to read and interpret the verbiage.
ITS ABOUT TIME!! I got so tired of fighting with manager, I stopped doing any deals there. Cant wait to pull this baby out and show him!!! 🙂
I think you are a miracle worker!!!!
I am very impressed and yes, a big thank you Collin. Looks like they finally listened, although the true test will be whether or not the local managers/cashiers abide by it. Thanks again!!!
YAY! Thanks You Collin!
I think it’s time for a new Walgreens follow me monday video to test the new coupon policy in action!!
Good idea! I like to see that too.
Yipee. Let me say, WE DID IT. We shout and they hear us.
QUESTION; This is off topic, but I was just at RiteAid and I have NEVER had any coupon trouble there at all, but today they looked over my coupons very carefully.
I tried to use (3) of the $3.00 off Root Awakings Q’s and (2) $2.00 off the Garnier Nutritioniste Cleanser Q’s
She had to ring up each one separate because all of the coupons said Limit one coupon per purchase. She said they do not reinburse them if I had used them all in the same transaction. Is this true?
I had been having a problem with a Rite Aid manager over this wording (purchase) also. I put in a call to corporate and the district manager called me . We were having trouble with the difference between “purchase” and “transaction”. So for my own satisfaction I e-mailed Proctor and Gamble for their thoughts and answers. They said that a “purchase” is an item, so you can “purchase” 3 items with 3 “one per purchase” coupons in one transaction. That seemed to settle the question with the Rite Aid rep.
No, a purchase is an item 3 items, 3 coupons ect…
Limit one coupon per purchase = per item
Limit one coupon per transaction = per transaction
Almost all (all that I’ve ever seen) say per purchase. I’ve never seen a manufacture coupon say per transaction. Usually the per transaction is on store coupons, if you’re going to see it.
So, if you have 5 manufacture coupons and 5 items you can use your 5 coupons in the same transaction if the coupons say per purchase. HTH
I had this same problem at Target. A cashier would not allow me to use 3 coupons for 3 same items in one transaction. I tried to explain to her that one Q per purchase was one per item I bought and that it is worded like that so that people don’t try to use 2 Q’s with one item. She insisted that one Q per purchase meant transaction and would not allow me to use all my Q’s. I was so mad. I used 1 Q and only purchased one item and made her take everythign else back. She was so huffy about this. I was really mad too. I have not used Q’s at target since.
There is one Target in my area that is the same way. I don’t shop at that particular Target anymore because I get hassled EVERY single time I bring even ONE coupon to the transaction. One time I almost laughed at the cashier because she said that “purchase” meant transaction. I tried explaining it to her nicely, but she was adamant. I said, “Well, if you want to make more work for yourself and ring up three separate transactions, then go right on ahead. I got all the time in the world.” She was not happy…but it made me smile. 🙂
I had this same thing happen with a gal in Walmart. She insisted purchase meant transaction, and I said, “Okay, go ahead then” — all it seems to mean to me is a lot of wasted register tape and time, but I still get the three items reduced by the three coupons…. And really, seriously, can anyone explain how selling me three packages of hot dogs, using three Qs would be submitted differently to the coupon processor whether the packages are sold in one transaction or in three? The computer inventory will still show three packages of hot dogs sold and three coupons taken in, so what does it matter? 😛
I also had this problem at Target. I about fifty items (different items…like 2-3 cans of soup, a few sticks of deoderant, etc, that added up to about 50 items total) and I had a manufacturer Q and a target Q for each item. The cashier said that I could only use 1 manufacturer and 1 target Q per transaction, not per item! So she said that if I wanted to use all of my coupons, she would have to ring up EVERY SINGLE ITEM SEPARATELY! I thought this was crazy, but I had spent a lot of time in there shopping and I wasn’t leaving empty-handed, so I told her that was fine, and she rang up every single item on a separate transaction. I’m glad I had a lot of change with me, because every single transaction was about 7 cents. Luckily, the lady behind me was understanding and even laughed with me about it.
they dont usually say per transaction in that case, they say one coupon per person. actually i have had some say one coupon per person per transaction also.
Thanks for the comment I have sent a query into Rite Aid. That is what I was thinking… ahh.. guess there has to be a first time for my coupon issues there.
honestly, I think that each store/company/corporation has their own definition of transaction and purchase. In the marketing world (where I work) a purchase is an exchange of money for an item or group of items and a transaction is the actual singular item scanned. i.e. you transact with the computer system informing it that you are planning on purchasing the item.
My latest fun at Target was the cashier said “This coupon says it cannot be doubled so you cannot use a Target coupon with it as that would be doubling…”
Ugh! It’s never ending!
YAY!!!!!!
I don’t even have a Walgreens nearby, but I love that they came out with a coupon policy. All major retailers should have a policy, and make their managers & cashiers actually read it! I’m sure your video series was an eye opener to them that prompted this momentous occasion.
Yeah!! I don’t know how Walgreen’s got away with having no policy in place from the start. I feel it was their way of “making coupon usage so infuriating” that it was easier to pay “their” full price or go elsewhere to shop. THANKS COLLIN FOR ALL YOUR efforts. I feel your efforts are directly related to the Policy issue being resolved. You are the BOMBDIGGITTY!!!!!!!!!!!!!!!!!!!!
Is it wrong that this makes me want to immediately run out to the rudest, least coupon-friendly Walgreens nearby???
Me too. I probably won’t today but soon….
that would be my walgreens. lol
you want to go with me? LoL. I have a WG near by that is so rude in term of coupons. They don’t accept IP coupon and they look at me like I am a criminal when I hand them coupons.
Oh my gosh… that’s EXACTLY what I was thinking!!!! There’s one that REFUSES to lower the coupon amount and says it’s “coupon fraud”. In fact, I talked to the store manager about it and he also told me that they could not lower the amount of the coupon! I cannot WAIT to visit that store!!! 🙂
Okay, I just got back from Wag’s and tried to do the Air Wick deal and use the $4 man. Q. I was told they absolutely could not adjust it down to $3.99 that it was fraud!!! The manager was a bit rude about it when I tried to explain the “new” coupon policy. She still refused to do it so I just said I guess I will call corporate. I haven’t made the call yet, but I’ll let you know what they have to say.
I just did the airwick deal at my Wags yesterday. The coupon beeped, and the cashier said that she couldn’t adjust the coupon down…so I asked if they would just change the price of the item from 3.99 to $4, and the manager said that was fine….so they sold me the airwick at $4 instead of $3.99 and both coupons worked fine.
Hahaha I just said that same thing to a girl here at the office!!! I have ONE store that gives me issue everytime, the other are great and tell me what great deads I get! I drive out of my way a little to go to those stores 🙂
Ummm…that was “deals” not “deads”….geez!
I was thinking the same too. When I saw the post I printed the policy immediately. With so much frustation…..I have stopped shopping at walgreens for about a month. But today I wanted to go and get the Airwick and starbucks icecream(on sale bogo…yum). I usually go to photo/cosmetic as I don’t want a line waiting behind me and also it makes me little relaxed with handling the Qs. But today, one of the employee was walking around and saw me picking up the airwick and followed me all around( she knows that I always bring coupons) and keep checking what I was getting and questioning the cashier while I was doing my transaction. Oh god….it felt like I was stealing something from them. I felt so mad and frustated and told the cashier that………..” this is why I stopped shopping here, may be Wlagreens should have their policy change that they will not accept Qs?!!!”.
Can’t wait to take this policy with me and hand it to them to read while I’m there.
FINALLY! I have avoided going to Walgreens even with the good deals just because of how difficult I find it to use coupons there!
The BOGO section, are you allowed to use a BOGO coupon or just two coupons for both items (or both?) I was a little unclear on the specific.
Hmm….did they not mention about BOGO and we use BOGO coupon to get two free?
Because it says you can use two coupons, it shouldn’t matter what coupons because the policy says you can use two – no exclusions were given!
I am not understanding. So you say we can use 1 BOGO copon to get two items free from BOGO store sale?
I agree with that Mandy. I am sure they would have made a point to say you can’t use a B1G1 if it was not allowed.
“When items are featured in a Buy One, Get One Free promotion, up to two coupons can be used against the items being purchased, as long as the net price does not go below zero for the items being purchased.”
What this means is that if you have a pack of gum on sale at Wags for BOGO free and the purchase price is a $1 and you have two coupons for $.50/1 pack of “x” gum then you can use both coupons to get both items free. They didn’t clearly state anything about BOGO coupons with BOGO sales. That’s where the fuzziness comes in. HMMM.
WOW- I never thought it would actually happen either!! Thanks for posting, I will be printing this and keeping it in my binder!
They have done little to redeem themselves in my mind. Though I’m glad they finally have a policy, just having it doesnt repair what they’ve already done to me with their managerial discretion and rudeness when dealing with coupons. I used to shop there exclusively, but am now a CVS only gal.
I agree – if I am treated with such rudeness or bad service then I wouldn’t care if they were giving out their merchandise for free – I will never step foot in that store again. Bad service is bad service – why would I pay to be horribly treated.
I agree- too little too late. No more Walgreens for me even if they were giving out a truck load of free products. Besides their rude cashiers and managers and overly sensitive registers, I absolutely hate that rule about having to have the same number of Qs and RRs as number of items purchased. I’m tired of coming home with stupid little filler items not worth my dollars.
I feel the EXACT same way. I have been CVS only for 2-3 months and haven’t looked back. No more frustrations. And yes, ECBs are much easier to use than RRs. I find better deals at CVS too (for me anyhow). I have found the CVS employees to be so much friendlier, less stressed out (at least around my area). It is such a pleasure to shop in such a coupon friendly store with consistent policies.
I agree too……………i won’t be shopping at walgreens…but sure will love to show them the policy and show them I was right.
Even with cvs I have problem with one particular Manager…..but others girls who works there love the deals I get and really get amazed
I totally think someone at corporate headquarters found out about your phone calls!
Yay! This is GREAT…Printed out…ready to go.
They *finally* did it!!! YAY! I personally think your calling them and showing how inconsistent they are embarrassed Walgreens. Whatever it takes to promote progress is always a positive in my book. 😀
Be prepared when you go to Walgreen, the manager will probably know nothing about the Corporate Coupon Policy. That’s what I expected and, sure enough, that’s what happened at my Wags. I was lucky, the only nice manager was working. She told the cashier to adjust the coupons down and asked if she could keep the copy of the coupon policy. Once they finally inform their managers and cashiers as to what is going on, the coupon battle at Walgreens should be over. Thanks again Collin. I feel that this would have never happened without your phone calls.
I have to say, Walgreen’s policy leaves something to be desired:
e.g.
When items are featured in a Buy One, Get One Free promotion, up to two coupons can be used against the items being purchased, as long as the net price does not go below zero for the items being purchased.
1) does that mean ‘up tot two coupons’ can be used against the total of two items(B1G1) ? — We already can do that, one Walgreens Q, and one MFQ. Or we can now use two MFQs; but not Walgreens Q — since that will be 3 coupons in total.
2) it does not spell out the scenarios of using a B1G1 coupon during a B1G1 sale items. I can see the difficult cashier still rejecting my B1G1 coupon in those circumstances..
This was my concern too. I can totally see going in there and having them say that it doesn’t specify and only letting you use 1 Mfg and 1 WAGS coupon to equal 2 instead of being able to stack the Mfg w/ the WAGS. And they sill say that if questions would arise, it’s up to the discretion of the mgr…a little concerning. But, you know, something is obviously better than nothing!
I am SO excited to shop more at Walgreens now! I was actually there yesterday and mentioned to the checker that there was a coupon policy coming out soon and she knew nothing about it. Very nice lady. I had two of the compact imotion things to purchase that are on sale for $3.99 and my coupon was for $4 off. I politely asked her before she even rang me up, what they could do for me in this situation? She didn’t know and called the manager over (who I really like by the way) and he just ran the coupon and it went through. Go figure… this will be nice to have though. Thanks for all you do… again!!!!
Awesome! i use to shop at wags every week, but stopped shopping them because every time i went in they screwed me with each person’s and store’s defintions of coupons and thier own policies.. so to know now i have a coporate one they must follow makes me bubbly inside.
Walgreens is my least fav drugstore when it comes to shopping because of no proper coupon poilcy. Now, the coupon policy made things clear, hopefully from now on i will enjoy shopping there. Great work collin, I guess your hardwork paid off. You are so awesome!!
Also, how awesome would it be if there is a limit on an item at walgreens because most of the time I end up not finding the sale product on the shelf. The rain checks are good but if i want to combine them with my coupon, my manufacturers coupons expires by the time the item is on shelf. They should really have a royalty card to keep track of limit per item, dont you think so?
Thanks! I thought this was a very interesting read. Fortunately, my Walgreens stores have always been quite coupon friendly. For customers of the more “hardcore” stores, I still see problems ahead – this new coupon policy is just a “guideline” and still leaves a lot open to interpretation – like whether the coupons from the Walgreens coupon book can be paired with regular coupons or not. Walgreens managers are SO used to making up their own rules, I bet this isn’t going to change them much…
I agree!
hot diggity dang!
i have to say, i have not gotten a whole lot of static from walgreen’s when trying to use coupons…. the ONLY issue i have had is when trying to combine a mfg coupon w/ an instant value coupon AND w/ an in-ad coupon… all 3 coupons together on one item… i have been told the instant value coupon and in-ad coupon are the same and thus can not be combined…
however, this point here: When purchasing a single item, Walgreens accepts one manufacturer coupon and applicable Walgreens coupon(s) for the purchase of a single item, unless prohibited by either coupon offer.
does this address the above scenario?? it’s not all too clear, but since they made “Walgreens coupon(s)” plural, should there still be an argument??
my wags always tells me i can only use one RR per transaction however the policy stats differntly…
im ready to go shopping at WAGS just to cause i stink LOL
. I feel somewhat let down. I am glad they finally took a step in the right direction. But the policy is way to ambiguous for the way Wags employees conduct business. Until there is better training of District managers who make sure they understand it and train the managers well who in turn train the store cashiers well [all store managers not just head store guy] nothing much will change I fear but again I am glad they are taking a first step.
I had an great experience at my walgreens this morning but you never know so I will be glad to have this handy! YIPEEE! Go Collin 🙂
I called my friend who is a shift Manager (don’t know her proper title sorry) but she knew nothing of this policy haha so this will be fun if they didn’t even send out a corporate message/email something letting their employees know about this NEW policy.
I wished I had a copy with me earlier, Walgreens rejected my $4 Airwick coupon because the item was on sale for $3.99. Now, I’m going to head back and get the Airwick. Thanks for posting this up. 🙂
“In the event that any item’s selling price is less than the value of the coupon, Walgreens will only accept the coupon in exchange for the selling price of the item. (This means that the cashier/manager should adjust the coupon value down to match the item’s value)”
Well, I tried to use my RR’s which is a man Q & they adjusted it down to that item.
I used a coupon on 1 item and 2- $2 RR on 2 filler items. They used my coupon on the main item & reduced the RR’s to the filler item prices.
I had them cancel the whole order & give me back my Q’s but they were thrilled about this policy! Not even a full day & they have figured out how to manipulate the policy. Apparently, they had a manager conference call about the policy & this was their FAVORITE part! Yay for me… jerks! You should have seen the **** eating grins they had on their faces.
Long explanation short: I don’t HAVE to use a coupon for my item, I can use a RR on the big ticket item if I want the full amount of the RR! Otherwise…….
Unless it is 100% free, I won’t go in ever again.
Not meant to be a rant, just a heads up!
Ok, that totally worries me! I had never thought of that…how sneaky! 🙁 Maybe that is their plan is to be as unspecific as possible that way they can make changes at their discretion?!
Oh, that’s bad! I didn’t even think of that little “loophole”. You EARNED that $2 RR, so for them to force that down to match an item is wrong!
If they do that, they will not only lose all of us who shop elsewhere (and may have come back because of their new policy), but you can bet that more customers will stop shopping there as well!
Yeah!!! I normally don’t have issues w my walgreens, but there is a mgr and cashier that r totally clueless! Always a hassle w them. The cashier wouldn’t let me use 2 q’s on a B1G1 free and laughed @ me saying that u can’t use a q on a free item. Ugh! So frustrating. Hopefully this helps with them. I would have liked 2 have seen something more on using a mfqr q on things with RR and getting it free after the RR. My walgreens mgrs give me grief saying u can’t use a coupon on those items even when it states in their ads 2 look 4 q’s n the Sunday paper.
I guess my question is can we use a BOGO Q on a BOGO sale to get 2 items free? I am thrilled with the policy though, They covered more than I thought they would 🙂
YAY! They probably created one because of your awesome phone calls! I love having the written policies with me. I had to bust out my Target one again this morning for the cashier…
YAY! This is wonderful. Thank you. I really think those video phone calls made a difference and they were entertaining too! Thanks!
Off subject…I just received my Snap Fish 8X10 collage and 20 free prints…They look great. Thanks Collin for everything.
Ok – I just went with my $4 airwick coupon to do a test run. And I did NOT take the coupon policy with me 🙂 At check-out, of course, the coupon beeped. First, she told me I had the wrong product, and I politely said, “no, I think the coupon will have to be adjusted down to match the price of the item”. She acted like I had just spoken in chinese. Just then, the
head brain surgeon came over to tell the assistant brain surgeon (my checker) that she would have to enter the coupon as $3.99, assistant brain surgeon replied…are you sure? since when? I quietly said, I believe this has changed as of today where the policy now appears on walgreens.com (again – I was speaking chinese I think). Anyway…..the deed was finally accomplished!!! Yeah!!! But of course not without some time-consuming glitches and it was obvious that many have no idea of anything “new” going on. All in the name of a free Airwick today….but hopefully many more successful deals!
i am not still happy right now 🙁 . when i go to my walgreens here in raleigh nc . they put a limit to 2 coupons per item . so if i have 3 coupons and i bring them 3 items for the same coupon . they tell me that i can only get the 2 . 2 coupons per same item only . i may want more . i guest i have got to go out and come back in and get all that i need 😉 ..
Thanks for all your help! When our Walgreens has a B1G1 sale the second one rings up at $0 so you can”t use 2 coupons. Hopefully this will change. Thanks again Collin for all you do for us couponers. Have a blessed day!
Starting a couple months ago, at most of my Walgreens the 2nd items rings up at the full price and then the B1G1 amount is taken off automatically when the whole transaction is totalled and it prints at the end of the receipt (for example it will show -$2.99). So usually the coupon hits on the full amount and doesnt beep.
I honestly think that their new coupon policy is going to cause a lot of problems. I hope they are willing to work out the kinks as feedback comes back in. It isn’t very clear on several things. I am happy that they made one but leery of the outcome.
Curious as to why they will adjust coupons if they are higher than the price of the item but we can’t use two coupons on a BOGO if the total goes over the price of the item? Why would they not adjust these coupons as well? Am I just reading this wrong?
The policy is a step in the right direction but still has a few things that need to be added for clarification (B1G1 sales combined with B1G1 coupons); but hopefully the employees there will be properly trained on this new policy. Even though I may have the policy in hand, the cashier/manager can overrule it or make up their own rules (as they have in the past). I’m not sure I’m ready to fight the Walsux employees just to get a deal. Rite Aid and CVS are so easy and less stressful.