Remember Those Chipped Pioneer Woman Dishes? There is a Happily Ever After Story…
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Hi there! Michelle here – one of the Hip2Save sidekicks!
A few months ago I shared my disappointment with my beautiful Pioneer Woman Dishes I bought at Walmart. After just a few months of use, my bowls and plates were chipped in several places and my Pioneer Woman lovin’ heart was just a little broken. 💔
HOWEVER, there is a happily ever after to this story…
When I posted about my experience, Pioneer Woman Customer service reached out to us and shared the following in the comments (YES, we were SO impressed!)…
Hello, Michelle–and other PW Collection customers! We are sorry if any PW products have disappointed you! Ree is extremely involved in her line and is 100% committed to improving any quality issues that arise. She stands behind her products and will make sure that customers receive replacements if anything goes wrong! Improvements are being made constantly—we want everyone to love the PW line!
Please email email@example.com with any PW products that have disappointed you (please include photos for reference) and we will make sure they are quickly replaced! We definitely want to make you happy!
PW Product Team
Talk about AWESOME customer service!
I snapped a few photos of my damaged items and emailed customer service. It was super easy to do and I heard back from them in less than a week.
…And then the best Christmas surprise arrived late in December!
A box arrived on my doorstep and inside were three new bowls and a new salad plate to replace my chipped dishes and an extra wooden spatula. Such a fun surprise, and now I’m even more in love with the Pioneer Woman Brand!
We love happily ever after customer service stories and this is a good one! I was still a big fan of these beautiful floral dishes and EVERYTHING the Pioneer Woman puts out, but this just seals the deal for me! Fan for life here! ✋
And I have noticed that lately the Pioneer Woman dishes I’ve purchased at Walmart do seem to be much higher quality, so it appears they have listened to feedback from customers and are working to make their branded products even better than before!