Don’t Toss Those Shoes! The Nike 2 Year Warranty Could Get You a FREE Replacement
Learn about your Nike 2-year warranty!
You could potentially score new shoes or other items FREE with Nike’s 2-Year Warranty. Here’s everything you need to know:
Do Nike shoes have a warranty? The short answer is yes.
Nike is one of the popular brands that offer incredible product warranties. In fact, they stand behind everything they make! So, if you have shoes or a piece of Nike clothing that develops a material or workmanship flaw within 2 years of the manufacture date, they’ll replace it! 😱
I stumbled upon the Nike 2-year warranty when my son’s seldom-worn Nike Blazers began falling apart at the seams. Despite taking good care of them, they started to deteriorate just months after Christmas, when I had bought them. Initially, thinking I wouldn’t get a refund so close to a year post-purchase left me pretty upset.
Despite everything, I decided to call Nike.
When I originally purchased these shoes, I ordered them directly through my Nike app. I also signed up to be a Nike Member (which is FREE!) so I would get free shipping on all my future orders.
Getting a replacement set of Nike Blazers was SO simple because I did those 2 things above. 👆🏼
My return was surprisingly simple. After calling Nike and explaining my situation, I had a return label sent to my email AND a new pair of Nike Blazers on the way…all within a few minutes. 🎉 I was even able to choose a different SIZE and COLOR that my son wanted! 🤯 As a parent, I felt like I hit the jackpot! 😱
I’m going to share how you can do the same with any defective Nike item you may have, even if you didn’t purchase it from Nike! 🙌🏼
Everything you need to know about the Nike Manufacture Warranty:
For Nike purchases within 60 days:
If your item is flawed within 60 days of purchase and you purchased it directly from Nike, you can return it to Nike for a full refund. Click here to find out how to do a return in-store or online.
For all other purchases and after 60 days:
Check the item’s manufacture date (located on the item’s tag). If it’s under 2 years from the date, you can still return it:
- Nike.com or Nike App Orders: Contact Nike to return the item. This includes digital Nike.com orders placed at a Nike Store. You can call 1-800-806-6453. (This is what I did, and it was simple!)
- Nike Store Purchases: After 60 days, you’ll need to return the item to a Nike store, but if you cannot visit in person, you can contact Nike at the number above to discuss your options.
- Nike Authorized Store Purchases: Nike works with authorized retailers to accept returns for products with a material or workmanship flaw. So, if you cannot return the item to the original place of purchase, or if the retailer has referred you back to Nike, you can file a claim.
Need to file a Nike claim?
There are many different Authorized Nike Retailers. As of 2024, the most used by shoppers are Dick’s Sporting Goods, Finish Line, Kohl’s, and Nordstrom. You can contact Nike for more information on other Authorized Nike Retailers.
Nike’s claims process covers products that contain manufacturing or material flaws and were manufactured in the last two years. So if you purchased an item from an Authorized Nike Retailer and need to file a claim, you can start by calling their Authorized Dealers Number at 1-800-344-6453.
I tested their Claims process to see how easy a Nike Warranty Claim is compared to a direct return to Nike.
My middle son was gifted the Nike Air Force 1s above. They were originally purchased from Nordstrom (an authorized Nike retailer). Clearly, he wore them quite a bit. 🤣 However, since they began coming apart at the seams after a year, I thought it would be worth a shot to file a claim.
*Note that Nordstrom does have a fantastic return policy, but for all purposes of this post, I filed a Nike warranty claim.
After a quick phone call to the above number I shared, I was emailed the directions for mailing in my defective shoes. To make sending your package as easy as possible, you’ll receive a mailing label just like the one above. As you can see, the details they provide make it really simple to follow.
You’ll place your item in a package with the slip provided, and you’ll keep the other one for your records. They don’t even require the original receipt of purchase, but I obtained that from my mom (who bought them) and put it in my package just to be safe. And they were off!
Keep in mind, YOU have to pay to ship your item to Nike. 💸 This is one huge downside to filing Nike claims when you purchase from an Authorized Nike Retailer.
Unfortunately, my items were sent back from Nike because I didn’t read the fine print carefully. 😣 Originally, I thought claims had to be started within 2 years of purchase, BUT it’s 2 years from the manufacturer date. So, it’s important to know if your item is eligible for a replacement before submitting a claim and spending money on shipping.
That said, this particular pair of shoes sat around in our mudroom for months on end after my son outgrew them. If I had acted quicker, I likely would have received a totally new pair of shoes for my son again!
Disclaimer: In the event your shoes are considered defective due to “wear and tear,” your shipping costs will not be refunded. According to Nike, they don’t offer descriptions of wear and tear. You can either send your shoes in for inspection and/or contact Nike via chat with your order number they can double-check warranty qualifications.
Here are my final thoughts after testing both of the Nike shoe warranty processes:
In my opinion, it makes the most sense to buy directly from Nike if you can. I will be sure to always order my kiddo’s shoes from Nike since they wear shoes out so quickly. Plus, the return process is MUCH simpler AND faster since Nike can easily access your past orders. As a bonus, you’ll get FREE shipping on every order when you sign up to be a Nike Member. 👏🏻
It’s nice to know they honor their Nike 2-Year Warranty from other retailers, but if the item isn’t very valuable in the first place, it may not be worth all the hassle. Plus, paying for return shipping is never fun!
Here’s what one of our Hip readers said about their Nike warranty experience:
“I have been doing this with our Nike shoes for over 10 years. We just take them back to the Nike outlet store, and they replace them with the same or give us a credit for the price we paid for another pair of shoes if they have any tares or the stitching starts to come out. It has saved us so much money over the years!”
I have been doing this with our Nike shoes for over 10 years. We just take them back to the Nike outlet store and they replace them with the same or give us a credit for the price we paid for another pair of shoes if they have any tares or the stitching starts to come out. It has saved us so much money over the years! I just thought everyone knew. 🙂
SWEET! Thanks for sharing how this has worked for you at the Nike outlet over the years, Pikemusky! 🥰
thanks for the news on how to get my son’s shoes updated.I have spent hundreds and hundreds and finally instead of just taking an l we can be reimbursed for a manufacturing flaw.much appreciated.
Does this work for athletic (Football, soccer) Cleats? Hmmm??
Hey there, Melissa! It seems this warranty covers all Nike shoes and apparel. Be sure to contact them for further information on how to start a return at 1-800-344-6453 Hoping this is helpful! 💕
Yes! I just did for soccer cleats and wrestling shoes!
Does Nike shoes qualify for a warranty if it was purchased at Dicks sporting goods store?
Hey Jurga! 💕 It seems that might fit in with the “autorized store purchase” part of their policy. Here are the details on that. –
“Nike Authorized Store Purchases: Please return your shoes to the original place of purchase. We work with authorized retailers to accept returns for products with a material or workmanship flaw. If you cannot return to the original place of purchase, or if the retailer has referred you back to Nike, you can file a claim.”
If you need to file a claim, you can do that through the link above. ❤️🤗 Hope this helps!
Yes I had a purchase from Dick’s that qualified with no issues, they went by the info on shoes!
I saw this post and sent my daughter’s Nike sneakers in. The entire sides of both shoes were pulling apart from the soles. It did cost me $12.50 to ship. I just got the email today that they will be sending a voucher for us to replace the sneakers. Thank you so much for this.
That’s AWESOME! You’re very welcome! ❤️❤️ Thanks so much for the update on how well this worked out for you! Glad you could grab a voucher for new sneakers! 🙌