Did You Know About the Nike 2 Year Warranty? I Just Got a New Pair of Blazers FREE!

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Learn about your Nike 2 year warranty!

woman holding orange nike shoe box with white air force ones on top

Buy Nike? Keep reading.

You could potentially score new shoes or other items FREE if you know about the Nike 2 year warranty. Here’s everything you need to know.

hand holding corner of nike shoebox with white and green nike blazers

Do Nike shoes have a warranty? The short answer is yes.

Nike is one of the popular brands that offer incredible product warranties. In fact, they stand behind everything they make! So, if you have shoes or a piece of Nike clothing that develops a material or workmanship flaw within 2 years of the manufacture date, they’ll replace it! 😱

I accidentally discovered the Nike 2 Year Warranty after a pair of my son’s Nike Blazers started coming apart at the seams. He took really good care of them and only wore them seldomly so I was pretty upset when I saw them starting to fall apart after a few months. What’s worse, they were a Christmas gift so I actually bought them a few months before Christmas. I thought for sure I wouldn’t get my money back since it was nearing a year after my purchase. 😔

Despite everything, I decided to call Nike.

phone laying on white surface with nike returns on screen

When I originally purchased these shoes I ordered them directly through my Nike app. I also signed up to be a Nike Member (which is FREE!) so I would get free shipping on all my future orders. No brainer, right?! 👏🏻

Getting a replacement set of Nike Blazers was SO simple because I did those 2 things above. 👆🏼

My return was surprisingly simple. After calling Nike and explaining my situation, I had a return label sent to my email AND a new pair of Nike Blazers on the way – all within a few minutes. 🎉 I was even able to choose a different SIZE and COLOR that my son wanted! 🤯 As a parent, I felt like I hit the jackpot! 😱

Now, I’m going to share how you can do the same with any defective Nike item you may have. Yes, even if you didn’t purchase it from Nike! 🙌🏼

hand holding an old nike shoe with ripped seam

Everything you need to know about the Nike Manufacture Warranty:

For Nike purchases within 60 days:

If your item is flawed within 60 days of purchase and you purchased it directly from Nike, you can return it to Nike for a full refund. Click here to find out how to do a return in-store or online.

For all other purchases and after 60 days: 

Check the item’s manufacture date (located on the item’s tag) if it’s under 2 years from the date, you can still return it:

  • Nike.com or Nike App Orders: Contact Nike to return the item. This includes digital Nike.com orders placed at a Nike Store. You can call 1-800-344-6453. (This is what I did and it was simple!)
  • Nike Store Purchases: After 60 days, you’ll need to return the item to a Nike store, but if you cannot visit in person, you can contact Nike at the number above to discuss your options.
  • Nike Authorized Store Purchases: Nike works with authorized retailers to accept returns for products with a material or workmanship flaw. So, if you cannot return the item to the original place of purchase, or if the retailer has referred you back to Nike, you can file a claim.

hand holding nike 2 year warranty manufacture claim paperwork with defective shoes

Need to file a Nike claim?

There are many different Authorized Nike Retailers. As of 2023, the most used by shoppers are Dick’s Sporting Goods, Foot Locker, Finish Line, Kohl’s, and Nordstrom. You can contact Nike for more information on other Authorized Nike Retailers.

Nike’s claims process covers products that contain manufacturing or material flaws and were manufactured in the last two years. So if you purchased an item from an Authorized Nike Retailer and need to file a claim you can start by calling their Authorized Dealers Number at 1-800-344-6453.

pair of dirty white nikes on table with nike claim warranty paperwork

I tested their Claims process to see how easy a Nike Warranty Claim is compared to a direct return to Nike.

My middle son was gifted the above Nike Air Force 1s. They were originally purchased from Nordstrom (an authorized Nike retailer). Clearly, he wore them quite a bit. 🤣 However, since they began coming apart at the seams after a year, I thought it would be worth a shot to file a claim.

*Note that Nordstrom does have a fantastic return policy, but for all sakes and purposes of this post, I filed a Nike warranty claim.

nike 2 year warranty claim paperwork

After a quick phone call to the above number I shared, I was emailed the directions for mailing in my defective shoes. To make sending your package as easy as possible, you’ll receive a mailing label just like the one above. As you can see, the details they provide make it really simple to follow.

You’ll place your item in a package with the slip provided and you’ll keep the other one for your records. They don’t even require the original receipt of purchase, but I obtained that from my mom (who bought them) and put it in my package just to be safe. And they were off!

Keep in mind, YOU have to pay to ship your item to Nike. 💸 This is one huge downside to filing Nike claims when you purchase from an Authorized Nike Retailer.

hand holding nike 2 year warranty claim denial paperwork

Unfortunately, my items were sent back from Nike because I didn’t read the fine print carefully. 😣 Originally, I thought claims had to be started within 2 years of purchase, BUT it’s 2 years from the manufacturer date. So, it’s important to know if your item is eligible for a replacement before submitting a claim and spending money on shipping.

That said, this particular pair of shoes sat around in our mudroom for months on end after my son outgrew them. If I had acted quicker, I likely would have received a totally new pair of shoes for my son again!

new and old nike shoes on table

Here are my final thoughts after testing both of the Nike shoe warranty processes:

In my opinion, it makes the most sense to buy directly from Nike if you can. I will be sure to always order my kiddo’s shoes from Nike, since they wear shoes out so quickly. Plus, the return process is MUCH simpler AND faster since Nike can easily access your past orders. As a bonus, you’ll get FREE shipping on every order when you sign up to be a Nike Member. 👏🏻

It’s nice to know they honor their Nike 2 Year Warranty from other retailers, but if the item isn’t very valuable in the first place, it may not be worth all the hassle. Plus, paying for return shipping is never fun!

Have you done a Nike return before? Share your experience with us in the comments!

Grab these hot Nike deals now!

About the writer:

Sara is a self-taught blogger and photographer with 8+ years of experience having work featured in various building, travel, and fashion publications, most notably Bassett Furniture and Fossil.

Join The Discussion

Comments 16

  1. LadyDay

    Thank you for posting this!!!!

    • Trish (Hip Sidekick)

      You’re SO welcome, LadyDay! Glad you found this helpful! 💕

  2. Pikemusky

    I have been doing this with our Nike shoes for over 10 years. We just take them back to the Nike outlet store and they replace them with the same or give us a credit for the price we paid for another pair of shoes if they have any tares or the stitching starts to come out. It has saved us so much money over the years! I just thought everyone knew. 🙂

    • Trish (Hip Sidekick)

      SWEET! Thanks for sharing how this has worked for you at the Nike outlet over the years, Pikemusky! 🥰

  3. heather_03

    I had no idea!! My son loves the same style of Nike’s, but the stitching keeps coming out. I have spent so much money!! Thank you!! Definitely going to give this a try.

    • Trish (Hip Sidekick)

      You’re so welcome! I’m glad you found this helpful, heather_03! 🤗 ❤️

  4. Csandst1

    Quality of Nike shoes has really gone downhill. My kids are late teens and shoes they only wear to school fall apart in 6 months. When they were elementary age they’d last forever.

    • Amber (Hip Sidekick)

      Oh bummer! Sorry to hear they haven’t held up as well. Thanks for sharing with us.❤️ We’ve bought a few Nike sneakers this year and so far they’re doing well. 🤞💕

  5. Christy

    Do they take any type of damage? My daughters shoes from Christmas, have the rubber bottom part coming off her shoes.

    • Amber (Hip Sidekick)

      Great question! It seems they’ll accept shoes that have developed a flaw. You can find more details on how that warranty works here. Be sure to contact them for further information on how to strart your return. 1-800-344-6453 Hope this helps! ❤️🥰

  6. berrylandnow

    Wow I really wish I knew this! So many shoes lasting 6 -9 months and so expensive!

  7. Veronika Hortt

    We love the look of Nikes and the deals but couldn’t get over the thought that enslaved people in China make them so we stopped buying them.

  8. Melissa

    Does this work for athletic (Football, soccer) Cleats? Hmmm??

    • Trish (Hip Sidekick)

      Hey there, Melissa! It seems this warranty covers all Nike shoes and apparel. Be sure to contact them for further information on how to start a return at 1-800-344-6453 Hoping this is helpful! 💕

  9. Christina

    Thank you so much for sharing this! My daughters white Nikes similar to those pictures above have rips in the cloth by the ankle after 3 months of wearing. Can’t wait to try the process!

    • Jessica (Hip Sidekick)

      You’re most welcome, Christina! Hoping the process goes smoothly for you and you’re able to receive a new replacement pair of shoes for your daughter! 🤞👟💞

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