Walmart Return Policy 101 | What to Know About In-Store, Online, and All Other Returns
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Get to know all the ins and out of the Walmart Return Policy!
Looking to return a recent Walmart buy?
We may be huge Walmart fanatics, but it’s inevitable to be pleased with every purchase. For the times it doesn’t work out, you’ll need to know the details of Walmart’s return policy.
Luckily, we’re breaking down the ins and outs of what you need to know regarding every item, detail, and exception! If you prefer to read the entire policy on you’re own, you’ll find it on Walmart’s official return page.
You should always be satisfied with your orders, and Walmart understands that, resulting in an extremely generous return policy. If we missed anything that you know, leave a comment to help other readers! Note that this policy breakdown applies to items bought from U.S. Walmart stores, Walmart.com, Walmart Business, or from Marketplace sellers on Walmart.com.
Welcome to Walmart Return Policy 101!
The majority of Walmart items can be returned within 90 days. Due to the holiday season, most items purchased starting October 1st, 2022 can return their items until January 31st, 2023. This excludes items like electronics but remains super helpful for holiday shopping!
You can either ship your return or bring it to the store. If you have a Walmart account, visit your purchase history and select the item you want to return and why.
To get a barcode to return at the customer service desk inside Walmart, you’ll choose “in-store return”. You’ll then confirm your refund amount and officially submit it. Bring the email confirmation with your email to your nearest Walmart, and you’re all set!
Return by mail:
For online orders, you’ll follow that same process except for selecting “Return by Mail”. After submitting the questions, you’ll print your return label, pack your item(s), and drop it off at our nearest USPS or FedEx location.
If you don’t have an account, you can always simply bring your item along with an email confirmation or receipt. This way, you can efficiently complete an in-store return. Note that produce and food items must always be returned in-store.
What’s the Walmart return policy for a return without a receipt?
No problem! Walmart team members can look up your store purchases with the credit or debit card you paid with. Online orders can be looked up with your phone number or email.
How long does Walmart Electronics Return Policy run for?
There are a few items that must be returned in a 30-day window. This includes most electronics, such as phones, cameras, tablets, computers, TVs, and electric vehicles (scooters, bikes, etc.). This also includes drones, but, if opened, drones are exchange-only. If you wait until after 30 days for these items, directly contacting the manufacturer for further assistance is your best bet.
Items that must be returned within 60 days with a receipt include prescription glasses, contacts, and hearing aids. You can obtain either a return or exchange. Most prepaid phones can only be returned or exchanged within two weeks.
Are there any other Walmart refund and exchange exceptions?
Walmart does state various times that it has the right to refuse or accept returns on a unique basis. As far as explicitly written exceptions, there are plenty. If you purchased tires from Walmart and have mounted/installed them in your vehicle, they are automatically ineligible for returns. Automotive batteries have a 90-day guarantee if the battery is testing badly.
Photo or personalized items can be returned to a Walmart store within 90 days, but they cannot be mailed. Garden and home equipment can also be returned in 90 days but must be drained of any flammable materials first. This includes gas in dehumidifiers or other items like lawnmowers, air conditioners, and more. Walmart.com recommends confirming from the item page if the item is eligible for a mail return.
Funeral items are only eligible for a 90-day return if they arrived damaged, defective, or unused. Used products are nonrefundable. Toilet products and major household appliances like refrigerators and washing machines can also be returned in 90 days in “like-new” condition as long as it hasn’t been installed and has all original packaging.
Perennials, trees, and shrubs can be returned within a year with a receipt.
The following items can only be exchanged, not returned, when opened:
- Air mattresses (90 days)
- Medical equipment including crutches and walkers (90 days)
- Drones (30 days)
- Cell phones (14 days)
Note that if any of these items are completely new and unused, you can still get a refund; it’s only if they’ve been opened or slightly used.
Now you can seamlessly enjoy your Walmart shopping experience!
There’s nothing better than a Walmart risk-free shopping spree. Save money, live better, and here’s to happy shopping!
Check out Target’s return policy, too!